Changes, cancellations & refunds
Changing or cancelling an order, returns, and when refunds arrive.
7 articles
- Can I change an order after placing it?Usually, as long as the gift hasn't been prepared for dispatch. Message us with your order number and what you'd like to change.
- How do I cancel an order?Contact us with your order number as soon as you can. Whether it can be cancelled depends on whether the store has started preparing it.
- Can I return a gift?Non-perishable gifts can be returned within 7 calendar days of delivery if they're unused and in their original condition. Contact us first.
- My gift arrived wrong, damaged or spoiledTell us as soon as you can, with photos. You can have a refund or a replacement, and the return costs you nothing.
- What if an item I ordered is out of stock?We'll contact you. You can choose a refund for that item or swap it for something in stock. We never substitute without asking.
- Can I get a refund if delivery failed?Not when the address was wrong, a correct gift was refused, or three attempts failed on your side. If the problem was ours, yes.
- How long do refunds take?Once a refund is approved, we send it to your original payment method within 7 business days. Your bank may take a little longer to show it.
Still need help?
Send us your order number and a few words about what happened, and we'll take it from there.
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