My gift arrived wrong, damaged or spoiled
Updated
- Contact us as soon as you can. For perishables, ideally on the day of delivery.
- Send your order number, which item it's about and what went wrong.
- Add a photo or two. It helps us look into it quickly.
- Tell us whether you'd prefer a refund or a replacement.
- When an item is wrong, damaged or faulty, we arrange the return or collection and you pay nothing for it.
- With perishables, check with us before sending anything back.
- The recipient can report the problem too, but refunds always go to whoever paid.
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