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Return & Refunds
Because many Sugary gifts are personalized, made to order, or perishable, return eligibility depends on what you ordered, here's how it works.
Last updated: 28 July 2026Before you request a return
Eligibility
Because Sugary gifts are frequently personalized (engraved, custom-boxed, made to order) or perishable, not every item can be returned once fulfilment has started. Standard, non-personalized items are generally eligible for a return within a set window of delivery, provided they're unused and in their original condition, the exact window is confirmed at checkout for each product.
An alternative to returning, Gift Swap™
If a gift isn't right for the recipient rather than being faulty, Gift Swap™, where enabled at checkout, lets the recipient exchange it for something they'll actually use, without you needing to arrange a return at all.
How to request a return
- Contact us with your order number and the reason for the return.
- We'll confirm whether the item is eligible and, if so, the return method for your order.
- Once we receive and inspect the returned item, we'll process your refund.
Refunds
Non-returnable items
- Personalized or engraved items, once production has started
- Perishable gifts (food, flowers, and similar)
- Digital gift cards, once delivered
Contact us
Questions about a specific order? Reach out with your order number.
Emailhello@sugary.me