Can I get a refund if delivery failed?

We can't refund an order when:

• The address you or the recipient gave was wrong or incomplete, so the gift couldn't be delivered.
• The gift arrived exactly as ordered and in good condition, but the recipient turned it down.
• Three delivery attempts failed for reasons on your side or the recipient's, like nobody being available, no way in, or no reply to the courier.

This doesn't apply if the hold-up was caused by us, the store or the courier, or if the recipient refused something wrong, damaged or faulty.

Whether we can try again depends on the condition of the item and whether it's still available. If redelivery costs extra, we'll tell you before arranging it.