Can I change an order after placing it?

Updated

Yes, as long as the gift hasn't been prepared for dispatch. Message us with your order number and tell us what you'd like to change. We'll update the delivery details, the schedule or the contents where we can.

  • Personalised and made-to-order gifts usually can't be changed once the store has started making them.
  • For perishable gifts, contact us as early as possible. Preparation can start before the delivery day.

WhatsApp is the quickest way to reach us.

Still need help?

Send us your order number and a few words about what happened, and we'll take it from there.