My gift is late or hasn't arrived
Updated
- Check the status in My Orders. Items from different stores arrive separately.
- If you used Gift Link™, check whether the recipient has added their delivery details. Delivery can't be scheduled until they do.
- If the delivery date has passed, contact us with your order number. For perishable gifts, contact us on the day.
We'll look into it with the store and put it right, as our Return & Refund Policy sets out.
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