How do I track my order?

Updated

Sign in and open My Orders on the website or in the app. Each order shows the status of every delivery in it.

A delivery moves through these stages:

  1. Processing
  2. Rider assigned
  3. Picked up
  4. On delivery
  5. Delivered

Recipients can follow their gift through the tracking link they receive.

Orders are tied to your account. If you can't see an order, check that you're signed in with the account you used at checkout.

Go to My Orders

Still need help?

Send us your order number and a few words about what happened, and we'll take it from there.