The recipient didn't get their gift card

1. 1If you scheduled the gift card, check that the scheduled time has passed.
2. 2Open the order in My Orders and check the recipient's email or phone number.
3. 3Ask the recipient to look in their spam or junk folder, and in their messages.
4. 4Still nothing? Contact us with your order number and we'll look into it.

If the contact details were wrong, tell us straight away. A gift card sent to the wrong person may already have been used.