My payment failed or wasn't confirmed. Was I charged?

Sometimes we can't confirm a payment straight away. That doesn't always mean it failed.

1. 1Open My Orders. If the order is there, your payment went through and there's nothing else to do.
2. 2If it isn't there, wait a moment and check again before you pay a second time.
3. 3Still not there? Try again, or use a different payment method.

If your bank shows a charge but there's no order in My Orders, contact us with the date, the amount and the email or phone number you used. Please don't pay again until we've checked.

If your payment was declined, your bank or card issuer can tell you why. Common reasons are a spending limit, a block on online or international payments, or a mistyped card detail.