What can I sell on Sugary?

Sugary is a curated gifting marketplace, so the catalog runs to things people send rather than things people restock. That covers custom cakes and celebration desserts, artisan chocolate and confectionery, flowers and plants, gourmet hampers, candles and home fragrance, jewellery and accessories, personalised and engraved goods, and experience vouchers. If it works as a gift with a recipient's name on it, it fits.

How much commission does Sugary take?

Orders that come through your own Global Store URL carry zero Sugary commission — you keep the full order value less a standard 6.5% payment processing fee charged by the payment provider. Orders we generate for you through marketplace discovery, campaigns and paid acquisition carry a category-based marketplace fee, which is confirmed in writing before your store goes live.

Customers pay upfront, so an order is already funded before you start work. Your balance becomes withdrawable and Sugary guarantees clearance exactly seven days after successful delivery. You can withdraw an available balance instantly rather than waiting for a fixed payout date, and settlement supports 135+ currencies.

Is there a setup fee?

A one-time $249 setup fee covers store configuration, catalog onboarding support and moderation. It is waived for brands who sign up during a promotional period or who are referred by an existing partner brand.

How long does onboarding take?

Registration is a four-step checklist that most brands finish in about 30 minutes. Once your products are uploaded, moderation takes up to 24 working hours. Brands that apply with product photography and pricing ready are typically live and receiving orders within two working days.

Who handles delivery and logistics?

You can fulfil orders yourself or plug into Sugary's integrated network of regional couriers and on-demand delivery partners, which is what most partners use for same-day and time-critical sends. Because Sugary sources close to the recipient, perishable categories travel short distances rather than across borders.

Can I take custom and bespoke orders?

Yes, this is the part standard e-commerce platforms handle badly. Customers submit a brief with reference images and questions, you reply with custom pricing through StoreHub, and they pay in one click. Deep configuration layers let you offer options like tiered cake builds, engraving, personal messaging and packaging choices without manual back-and-forth in DMs.

Do I need to change my pricing for Sugary?

No. We recommend keeping list prices consistent with your own store so customers who find you both ways see the same brand. You set your prices, currency handling is automatic, and you control which products are visible in which markets.

Can I manage my store from my phone?

Yes. StoreHub runs on web, iOS and Android against the same account. The mobile app carries the full order queue, customer chat with auto-translation, and push alerts for new orders, customisation questions and courier pickups, so a shop can operate without anyone sitting at a desk.

How does Sugary help me get orders?

Partner brands are featured across Sugary's social channels, included in our paid acquisition campaigns, and given SEO backlinks plus AI answer-engine optimisation for their store page. During peak gifting seasons the CRATIO system lets you run targeted promotional campaigns and bid for homepage placement.

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