Code of Conduct
Our reputation is our most valuable asset. We earn it every day through the choices we make for our customers, our partner Stores and our team.
Last updated
The short version
A quick guide to what matters most. The full text below is what applies.
- It applies to everyoneOur team, contractors and every Store on Sugary.Section 1
- Honest, fair and responsibleWe respect human rights, fair labour and the environment, and we never pay or accept bribes.Section 2
- Tell us if something’s wrongReport a concern in confidence. We take every report seriously.Section 4
Who this applies to
This Code applies to everyone who represents Sugary: our team, contractors and freelancers worldwide, and every Store we bring onto Sugary. It sets out what we expect, and how we act when a situation isn’t covered by a specific rule.
What we expect
We hold ourselves to principles consistent with widely recognised standards on human rights, fair labour, environmental responsibility and anti-corruption:
- We deal honestly with customers, partners and each other.
- We don’t tolerate forced or child labour, or unsafe working conditions, anywhere in our supply chain.
- We reduce our environmental footprint wherever we reasonably can.
- We treat people with respect and don’t tolerate discrimination or harassment.
- We protect the personal information people trust us with.
- We don’t offer, give, request or accept bribes.
Our partners
We expect every Store and partner on Sugary to share these standards: to describe their products honestly, meet the laws that apply to them, and treat their own people fairly. We may end a relationship with a partner who doesn’t.
Reporting a concern
If you believe someone connected to Sugary has fallen short of this Code, tell us. We handle every report confidentially and take it seriously.
We won’t tolerate retaliation against anyone who raises a concern in good faith.
Want to raise a concern?
Tell us what happened. Every report is handled confidentially.