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At Hanataba Flowers & Chocolate, customer satisfaction is important to us. * Fresh flowers, customized arrangements, chocolates, and personalized items are non-returnable and non-exchangeable once delivered. * Exchanges or replacements are only accepted if the item arrives damaged, defective, or incorrect. * Any issue must be reported within 24 hours of delivery with clear photos of the product. * Artificial flower arrangements and non-perishable items may be exchanged within 1 day if unused and in original condition. * Refunds, when approved, will be processed through the original payment method within 7–14 business days. * Orders cancelled before preparation or dispatch may be eligible for a full or partial refund.
At Hanataba Flowers & Chocolate, customer satisfaction is important to us. * Fresh flowers, customized arrangements, chocolates, and personalized items are non-returnable and non-exchangeable once delivered. * Exchanges or replacements are only accepted if the item arrives damaged, defective, or incorrect. * Any issue must be reported within 24 hours of delivery with clear photos of the product. * Artificial flower arrangements and non-perishable items may be exchanged within 1 day if unused and in original condition. * Refunds, when approved, will be processed through the original payment method within 7–14 business days. * Orders cancelled before preparation or dispatch may be eligible for a full or partial refund.
Hanataba Flowers
鲜花与巧克力Hanataba Flowers & Chocolate is a flower and gifting brand based in Abu Dhabi, specializing in elegant fresh and artificial flower arrangements, luxury chocolates, and customized gifts for every occasion. The brand focuses on creating stylish floral experiences with modern designs, premium packaging, and attention to detail for birthdays, Eid, weddings, graduations, and special celebrations. Hanataba combines flowers, chocolates, and artistic presentation to deliver meaningful gifts with a luxurious touch. The brand offers handcrafted arrangements, baskets, trays, acrylic designs, and personalized setups suitable for both personal and corporate gifting.
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交付政策
At Hanataba Flowers & Chocolate, we work with third-party courier services for deliveries across Abu Dhabi and other UAE locations. * We aim to deliver all orders on the selected delivery date. * Exact delivery times cannot be guaranteed, as courier schedules may vary throughout the day. * Deliveries are typically completed within the selected delivery day timeframe. * During busy seasons such as Eid, Valentine’s Day, and Mother’s Day, delays may occasionally occur. * Customers are responsible for providing correct delivery details and ensuring the recipient is available to receive the order. * If the recipient is unavailable, the courier may contact the customer or reschedule the delivery when possible.
退货政策
At Hanataba Flowers & Chocolate, customer satisfaction is important to us. * Fresh flowers, customized arrangements, chocolates, and personalized items are non-returnable and non-exchangeable once delivered. * Exchanges or replacements are only accepted if the item arrives damaged, defective, or incorrect. * Any issue must be reported within 24 hours of delivery with clear photos of the product. * Artificial flower arrangements and non-perishable items may be exchanged within 1 day if unused and in original condition. * Refunds, when approved, will be processed through the original payment method within 7–14 business days. * Orders cancelled before preparation or dispatch may be eligible for a full or partial refund.