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Eligibility: You can receive a partial refund if the product is returned unopened and unused. Original packaging and proof of purchase are strictly required. Non-Refundable: No refunds are issued if the product's original packaging is lost. Return Shipping: The customer is entirely responsible for the return shipping costs. Damaged Items: If your products arrive with visible defects, you must take pictures and contact their team (info@melosacandles.com or WhatsApp) so they can investigate and resolve the issue.
Eligibility: You can receive a partial refund if the product is returned unopened and unused. Original packaging and proof of purchase are strictly required. Non-Refundable: No refunds are issued if the product's original packaging is lost. Return Shipping: The customer is entirely responsible for the return shipping costs. Damaged Items: If your products arrive with visible defects, you must take pictures and contact their team (info@melosacandles.com or WhatsApp) so they can investigate and resolve the issue.
Melosa Candles
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Where They Ship: Currently, they ship within the UAE and to other GCC countries (Saudi Arabia, Bahrain, Qatar, Oman, and Kuwait). They plan to offer worldwide shipping in the near future. Delivery Timeframes: Domestic (UAE): 1â3 business days. (They advise contacting them if a domestic order hasn't arrived after 3 days). GCC Countries: 5â10 business days.
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Eligibility: You can receive a partial refund if the product is returned unopened and unused. Original packaging and proof of purchase are strictly required. Non-Refundable: No refunds are issued if the product's original packaging is lost. Return Shipping: The customer is entirely responsible for the return shipping costs. Damaged Items: If your products arrive with visible defects, you must take pictures and contact their team (info@melosacandles.com or WhatsApp) so they can investigate and resolve the issue.
