Question 1

What is Zeh known for?

Accepted Answer

Dubai-based brand redefines "modern modesty" with luxury, minimalist abayas crafted for the sophisticated, strong woman. Blending timeless elegance with ethical sustainability, every piece is made locally. Driven by purpose, the label champions a zero-waste philosophy by repurposing leftover fabrics into children's clothing, proving true luxury is responsible.

Question 2

What is the minimum delivery charge for Zeh?

Accepted Answer

Delivery starts from $0.00.

Question 3

How long does delivery take from Zeh?

Accepted Answer

1. Processing & Delivery Times
Tracking information is provided via WhatsApp, email, or SMS once your order ships. Delivery estimates do not include processing time.

Ready-Made Items: Processed in 3–5 business days.

Custom-Made Items: Processed in 4–8 weeks (handmade to order).

UAE Delivery: 1–3 business days.

GCC Delivery: 3–7 business days.

International Delivery: 5–14 business days.

2. Shipping Costs & Customs

Shipping Rates: Calculated at checkout or confirmed via WhatsApp/email prior to order confirmation.

Customs & Duties: International orders may incur import taxes, VAT, or customs fees. Customers are entirely responsible for these charges. Zeh cannot control or cover these fees.

3. Delays & Liability

Address Accuracy: Customers must provide correct shipping details. Zeh is not liable for orders lost or delayed due to incorrect addresses.

Unforeseen Delays: Zeh is not responsible for delays caused by customs clearance, extreme weather, strikes, or courier disruptions.

Question 4

Where is Zeh located?

Accepted Answer

Zeh is located in Sharjah , null, AE.

Question 5

Can I return items bought from Zeh?

Accepted Answer

1. Eligibility & Conditions

Custom-Made Orders: Strictly non-refundable and not eligible for return or exchange. Please ensure your measurements are accurate before ordering.

Ready-Made Orders: Eligible for return if requested within 3 days of delivery. Items must be unworn, unwashed, and in their original packaging.

Non-Returnable Items: Custom orders, sale/discounted items, and items damaged by misuse or improper care.

2. Refunds & Store Credit

Store Credit Only: We do not issue cash refunds. Approved returns will receive a digital Gift Card for the item's value (excluding shipping costs).

Validity: Store credit is valid for 12 months and can be used on the website or via WhatsApp.

3. Faulty Items & Return Process

Damaged/Incorrect Orders: Contact us within 48 hours of delivery with photo proof to arrange a replacement or credit.

How to Return: Contact us via WhatsApp or Instagram with your order number and reason for return.

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Question 6

Is Zeh a popular store?

Accepted Answer

Zeh has < 50 sales on Sugary.

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