We have a 14 day return policy on non-perishable items which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received, unused, with its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@vitaliconcept.com, If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
You can always contact us for any return question at %Contact Us%.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Customer Cancellations
In the case a customer wanted to cancel online orders, the customer should inform us 24 hours before the start of the delivery timeslot so he/she will be eligible for a full refund, this applies to bouquet, arrangements, and fresh flowers only, with regards events, cancelation request should be communicated to us 10 days before the booked event.
This is due to our products being fresh and prepared on a order basis. In this case, please contact our Customer Service team as soon as possible.
Orders canceled due to the recipient refusing the order upon delivery may not be eligible for a full refund.
Please note cash/bank card refunds may take up to 7 working days.
Cancellations By Vitali
We will always deliver on our promises to all our customers, however in certain circumstances, Vitali may have to cancel your order and in this case, you will be eligible for a full refund. This includes but is not limited to a) Recipient's address being outside of our delivery zone; b) There was an issue confirming your order and you did not respond to us for more than 3 days, and c) in the rare scenario where the product is not available and we could not find you a suitable replacement.
