Exchange & Return Policy
At Zandikam Aroma, we take pride in the quality of our products and want every customer to have a pleasant shopping experience.
Due to the personal nature of our fragrance and aromatic products, we maintain the following exchange and return policy.
1. Returns
For hygiene and safety reasons, opened, used, or unsealed products are not eligible for return or exchange unless the item is faulty or incorrect.
2. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide your order details and clear photos or videos of the item so we can assess the issue and offer an appropriate resolution.
3. Exchange Eligibility
Exchanges may be considered for eligible items that are unused, unopened, in their original packaging, and in resalable condition. Approval is subject to our review.
4. Non-Returnable Items
For hygiene and product safety reasons, opened or used perfumes, perfume oils, khumra, bakhoor, and other personal fragrance products cannot be returned simply because of a change of mind or personal scent preference.
5. Refunds
Refunds will be considered where appropriate, particularly for confirmed faulty, damaged, or incorrectly supplied orders. Approved refunds will be processed using an agreed method, subject to applicable consumer protection requirements.
6. Shipping Costs
For approved returns or exchanges involving damaged, defective, or incorrectly supplied items, we will discuss the appropriate return delivery arrangements with you. For other approved exchanges, the customer may be responsible for delivery costs.
7. How to Request a Return or Exchange
Please contact Zandikam Aroma through our official customer service channel with your order number, a description of the issue, and supporting photos or videos where applicable.
We appreciate your understanding and thank you for choosing Zandikam Aroma.
Your Scent, Your Story, Our Secret.
