At Radian, we are committed to delivering your gifts with love, care, and on-time. This Shipping Policy explains how and when your orders will be delivered across Bangladesh.
1. Delivery Coverage
- We deliver across all of Bangladesh.
- However, fragile items like fresh flowers and perishable products are only delivered within Dhaka City.
- For remote areas, availability will be confirmed before order acceptance.
2. Delivery Time Slots
- Same-Day Delivery (Dhaka only): Available for orders confirmed **before 12:00 PM** on the same day.
- Next-Day Delivery (Dhaka only): Orders must be confirmed by **8:00 PM** the day before.
- Outside Dhaka: Delivery may take **3-4 working days** depending on the location.
- Regular Delivery in Dhaka: Usually delivered within **1-2 working days**.
- Emergency/Urgent Delivery: Available in Dhaka only with **additional charges** and based on delivery team availability.
3. Delivery Charges
- Dhaka City: Free or minimal charges based on location and product.
- Outside Dhaka: Charges vary by district, weight, and shipping method.
- Urgent or Midnight Delivery: Extra fees apply as per service type.
4. Delivery Conditions
- Please provide accurate delivery information (name, phone number, full address).
- If the recipient is unavailable, we may:
- Call the sender/recipient
- Leave it with a trusted person or security (if applicable)
- Reschedule delivery (additional charges may apply)
- Once delivered successfully, Radian is not responsible for any item loss or damage.
5. Delays & Exceptions
We aim to deliver on time but delays may occur due to:
- Weather conditions, traffic, national events, political unrest
- Delivery to remote areas
- High-traffic occasions (Valentine’s Day, Pohela Boishakh, Eid, etc.)
In such cases, we will contact you to update the revised delivery time.
6. Customized Orders
Customized or made-to-order items (such as name bouquets or combo gifts) may require additional preparation time.
Delivery timeline will be confirmed after design approval.
7. Packaging & Handling
All items are carefully packed to preserve quality, freshness, and presentation.
Fragile items are handled with extra care during transport.
8. Delivery Partners
We use our in-house delivery team for Dhaka City.
For outside Dhaka, we use trusted courier partners like Pathao, RedX, Sundarban, etc.
