Q: Is Rose Pastry a popular store?

Rose Pastry has < 50 sales on Sugary.

Q: Does Rose Pastry accept custom or bespoke orders?

Yes, Rose Pastry accepts custom or bespoke orders. This requires a preparation time of 16 hours.

Question 1

What is Rose Pastry known for?

Accepted Answer

Founded in 2020 by a pastry chef trained at Le Cordon Bleu and Ferrandi Paris, ROSE began as a passion project selling fine mousse cakes online. In November 2022, they expanded to a bakery and bistro in Gulshan 1, Dhaka, serving bistro-style food alongside modern European desserts, cakes, and artisanal hot chocolate. ROSE prides itself on using top-quality ingredients like couverture chocolate and 100% dairy, with no artificial preservatives. Everything is handcrafted fresh daily to order.

Question 2

What is the minimum delivery charge for Rose Pastry?

Accepted Answer

Delivery starts from $2.05.

Question 3

How long does delivery take from Rose Pastry?

Accepted Answer

Please note we deliver all our products with a refrigerated delivery van designed especially to deliver mousse cakes. All our products are handled with care by our trained employees enabling you to order your cake deliveries with confidence.

For regular orders we deliver within 24 to 72 hours inside Dhaka.

We only deliver to the delivery zones marked below.
If you are unsure about your location or confused about whether delivery is applicable to you, please contact us before placing your order.
For all orders , the delivery date picker will help you to pick a delivery or pick-up date while placing the order and we will deliver according to your provided information.

Question 4

Where is Rose Pastry located?

Accepted Answer

Rose Pastry is located in Gulshan 1, Dhaka, BD.

Question 5

Can I return items bought from Rose Pastry?

Accepted Answer

Refund and cancellation : 
Your Satisfaction is our priority and we're committed to ensuring you have a delightful experience with us. While all sales are final, we acknowledge that sometimes things don't go as planned. Below are the steps we take to address these situations:

Item Not in Good Condition:
Only applicable to deliveries done by us. The Items delivered  must be checked by customer  on spot upon receiving, should your items arrive in less than perfect condition (e.g., melted, broken, defective) please address it with our delivery personnel and our delivery personnel will take the product back and your refund will be processed through the original payment method you used within 7 to 10 working days. We do not provide refund in other circumstances.

Received the wrong Items:
In the unlikely event that you receive an incorrect order, notify us when receiving the order. Provide a clear picture of received goods the incorrect items alongside your order number. The items should be unconsumed and in the condition, they were received to qualify for a refund or replacement in this case.

Delivery Delays: 
No refunds will be issued for late deliveries caused by circumstances beyond our control like traffic, protests, heavy rain or other circumstances beyond our control. Our team will contact you and update you on your delivery status from time to time.

Out-of-Stock Items:
In the unlikely event that an item you ordered and paid for online is out of stock and we cannot provide it as promised, we will promptly notify you. You will have the option to receive a full refund via bKash, or amend your order to another product.

Cancellations and amendments.
We have a strict no cancellation policy, please be sure before you place an order. In the event of a cancellation for a customised cake, any advance paid for the cake will not be refunded.
We do offer amendments of dates in an event of emergency. To amend an order please contact the store directly at 01323878827 with your order number.

Resolving other Concerns.
After a thorough investigation of all relevant details and circumstances surrounding your complaint, we will determine the appropriate course of action. This could range from a full or partial refund or a replacement item, at our sole discretion.Please feel free to contact us at rosepastry13@gmail.com for more information.

Thank you for your understanding and cooperating with our policy.

Question 6

How is Rose Pastry rated by customers?

Accepted Answer

Rose Pastry has an average rating of 4.7 out of 5, based on 12 customer reviews.

Question 7

How does Rose Pastry perform on quality, delivery, and uniqueness?

Accepted Answer

Rose Pastry scores 4.6 for product quality, 4.9 for delivery, and 4.7 for uniqueness, out of 5.

Question 8

Is Rose Pastry a popular store?

Accepted Answer

Rose Pastry has < 50 sales on Sugary.

Question 9

Does Rose Pastry accept custom or bespoke orders?

Accepted Answer

Yes, Rose Pastry accepts custom or bespoke orders. This requires a preparation time of 16 hours.

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