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Farmerr
บูติกดอกไม้a luxury online florist and gifting service in India, offering farm-fresh, handpicked blooms and bespoke arrangements directly from the source without middlemen. Catering primarily to major metro areas such as Bangalore, Delhi NCR, and Hyderabad, Farmerr offers floral arrangements ranging from everyday bouquets and occasion-based gifts (Birthdays, Anniversaries, Rakhi, Valentine's Day) to curated hampers and weekly/monthly floral subscription services. Known for design aesthetics, prompt delivery (including 75-minute express, 4-hour, same-day, and midnight delivery options), Farmerr ensures a premium, fresh-from-farm gifting experience.
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Perishable Nature: Because flowers and curated gift items are perishable, Farmerr does not accept standard physical returns or exchanges. Damaged / Defective / Incorrect Items: If an item arrives damaged, defective, in poor quality, or differs from what was ordered: You must report the issue to Customer Support within 4 to 24 hours of delivery with photographic proof and the order details. Once verified, customers can choose either a replacement/redelivery (usually completed within 12–24 hours) or a refund. Non-Qualifying Issues: Minor cosmetic variations (e.g., subtle packaging differences, missing greeting cards, or standard floral substitutions due to seasonality) do not qualify for a return or replacement.
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Eligible Refund Cases: Delivery is not completed within 24 hours of the selected preferred delivery slot. Verified delivery of damaged, defective, or incorrect products (when a replacement is not chosen). Cancellation Timelines & Deductions: > 24 hours before delivery slot: 90% refund to the original payment method (10% cancellation fee) OR a 100% refund as a credit to the Farmerr wallet. 12 to 24 hours before delivery slot: 80% refund to the original payment method (20% cancellation fee) or a full wallet refund at Farmerr's discretion. < 12 hours or already processed: Orders cannot be cancelled or refunded once preparation/dispatch has begun. Refund Processing Time: Refunds are credited back to the original payment method. Depending on the customer's bank/payment provider, refunds typically take 7 to 10 business days (or within 24 hours for instant-refund enabled gateways).