At Daybreak Floral, every arrangement is thoughtfully handcrafted using fresh flowers and carefully selected materials. As flowers are natural, perishable products, we encourage customers to review our policy before placing an order.
1. Returns & Refunds
Due to the perishable nature of fresh flowers and the customised nature of our products, all confirmed orders are generally non-refundable and non-returnable, except where required by applicable law or where a refund is approved by Daybreak Floral.
2. Damaged or Unsatisfactory Products
We take pride in the quality of our flowers and arrangements. If your order arrives damaged or with a significant quality issue, please contact us within 2–4 hours of receiving your order.
Kindly provide your order number and clear photographs or videos showing the issue. Our team will review the case and determine an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
3. Natural Variations
Fresh flowers may naturally vary in colour, size, shape, and bloom stage. Minor variations from product photos are normal and do not constitute a defect. Wrapping paper, ribbons, and certain floral elements may also be substituted with similar alternatives based on availability.
4. Customised Orders
Customised bouquets, special requests, and event floral arrangements are prepared according to the customer's specifications. Changes, cancellations, returns, or exchanges may not be accommodated once preparation has begun. Any approved cancellation or refund will be assessed based on the work completed and costs incurred, subject to applicable law.
5. Incorrect Orders
If you receive an item that differs significantly from your confirmed order, please contact us within 2–4 hours of receipt with supporting photographs. We will review the matter and arrange an appropriate solution where applicable.
6. Order Cancellation
Please contact us as soon as possible if you wish to cancel or amend your order. Cancellation requests are subject to order status and preparation progress. Orders that have already been prepared, dispatched, or delivered may not be eligible for cancellation or a refund, subject to applicable law.
7. Contact Us
For return, exchange, or refund enquiries, please contact Daybreak Floral through our official communication channels and provide your order number and supporting photographs where relevant.
We appreciate your understanding and thank you for choosing Daybreak Floral.
