Because our products are living plants, we handle returns with special care:
Damaged or unhealthy plants: If your plant arrives damaged, wilted, or in poor condition, please contact us within 24 hours of delivery with a photo of the item. We'll offer a free replacement or full refund.
Wrong item received: If you receive the wrong plant or product, let us know within 24 hours and we'll arrange a free exchange or refund.
Change of mind: Due to the perishable nature of plants, we're unable to accept returns for change of mind once a plant has left our care. Please review your order carefully before confirming.
Non-plant items (pots, accessories, gift add-ons): Eligible for return within 7 days of delivery, provided the item is unused and in its original packaging.
To start a return or exchange, simply reach out to us via WhatsApp or call at +20 106 406 6535, and our team will guide you through the next steps.
