Velsoro does not have a publicly accessible return or refund policy listed on their main site pages. Because their products are handcrafted, perishable food items (artisanal chocolates with a 3-week shelf life), they are generally ineligible for return across most e-commerce standards. If you have an issue with a received order, it is best to contact their customer support directly at (04) 221 7089 or +971 551 52 7725.
