# GOLDEN FLORIST
### Return & Refund Policy
*Service with Heart*
At Golden Florist, every arrangement is carefully prepared with love and attention to detail.
1. **Fresh Flowers & Perishable Products**
Due to their perishable nature, fresh flowers and customized arrangements are non-returnable and non-refundable.
2. **Damaged or Incorrect Orders**
If your order arrives damaged or is different from what you ordered, please contact us within **24 hours** of delivery.
3. **Photo Evidence Required**
Please provide clear photos or videos of the product and packaging to help us verify the issue.
4. **Resolution**
After verification, Golden Florist may offer a replacement, store credit, or refund, depending on the situation.
5. **Customized Orders**
Customized arrangements cannot be cancelled, returned, or refunded once production has started.
6. **Natural Variations**
Flowers are natural products. Slight differences in color, shape, size, and arrangement may occur and are not considered defects.
**Our Promise**
Your happiness matters to us. We are committed to providing beautiful flowers and the best possible service.
**Golden Florist – Service with Heart.**
